FAQs

  • Below is a list of frequently asked questions by visitors while on tour with Golden Tour 
  • If you need any other information, please refer to these frequently asked questions to get more information ! Or if you don't find here, go ahead to write us. We will get back in 24h.
How can I pass on my comments to GoldenTour?

We will be happy to hear your comments, of course in the situation on tour. Anything might happen, please contact our tour manager to solve a problem, immediately. 

Please contact our customer services department at sales@goldentour.vn , hotline at +84-939446006 ( 24/24h x 365 days) or alternatively you can write to Director of GoldenTour at peterpham@goldentour.vn , Whatsapp/ Viber: +84913223056

How secure are my personal details?
Could you please let me know the exact time of pick-up from my hotel? Where do I need to stand to get picked up?
Do you offer group discounts?
Can we show our tickets on a mobile phone without presenting a printed copy as we do not have access to a printer?
Golden Tour, GoldenTours or Golden Travel, are they are same or different companies?
Can I book special offers over the phone?
Once I have booked, can I amend my booking?
How do I cancel my ticket?
I have booked on-line. How do I get my ticket/voucher?
Can you arrange a pick up from my hotel?
Can you arrange a pick up from a hotel mentioned in your list of complimentary pick-ups even if we are not staying there?
Where will I be dropped off following my tour?
What time will I return from my tour?
The children policy
Is there a dress code for certain destinations/situations?
Check in and check out time
Can I upgrade to higher standard hotel, 3 stars to 4 stars hotel ?
How do I pay and how I transfer by T/T ?
Why book with GoldenTour ?

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